REFUND POLICY

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame, you can contact us and we will gladly send out a replacement order, or issue a full refund.

We accept returns for refunds. If you are not satisfied with your product, you are eligible to return the product within 14 days after receiving it. To do so, kindly get in touch with us here.

We accept exchanges within 14 days of receiving the product. Items received outside of these return limits will not be accepted. Please ensure the items are still in pristine condition, how you originally received your item, with all tags and hygiene labels. 

rafsvision.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, rafsvision.com will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.